Frequently asked questions
What are the shipping times for your products?
We currently take 2 to 3 days to process your order, then 2 to 15 days to deliver it to you, depending on the type of item, warehouse location and parcel destination. For countries outside the European Union, order preparation can take up to 7 working days.
Do you ship all over the world?
Yes, absolutely. We deliver worldwide.
Where do we ship your product from?
Our offices are located in Fort-de-France, Martinique (French overseas department). Our international warehouses are located in Vesoul and Marseille in France, and Shenzhen in China.
Do you provide product tracking information?
Yes, wait 48 to 72 hours after your order and you will receive your personalized tracking number in the shipping confirmation email, as soon as your package is dispatched, or ask us via email at store@peelagreen.com.
Some items are missing from my order. What happens?
Our products may be shipped separately depending on your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will probably arrive shortly.
I've received a damaged item. What can I do about it?
We're sorry to hear that. Simply send us a picture of the damaged item in question next to its packaging, and let us know your order number at the email address: store@peelagreen.com and we'll send you a similar replacement item as quickly as possible, once we've received your return parcel.
Where are you located?
We are located in Fort-de-France, Martinique (French overseas department).
I still haven't received my order. What's taking so long?
We apologize for the delay. International shipping can sometimes take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package, or would like to make an enquiry, please contact us by e-mail at store@peelagreen.com.
Do you have a refund policy?
We do our best to resolve any problems our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course do so, as long as the claim is made within 14 days of the order date (or 7 days from the date of receipt of the parcel in the event of a delay) and the product(s) concerned are not consumed and/or damaged by the customer. For more information, please read our Refund Policy.